tbaazi Help Center | Quick Answers for Every Player

What do you need help with?

Select a category based on your issue

Opening an Account

Help with registration, verification & login

Deposit

Deposit Instructions for bKash, Nagad, Rocket & Bank

Withdrawal

How to Withdraw Your Winnings & Processing Times

Bonuses & Promos

How to Use Welcome Bonuses, Cashback & Promotions

Mobile App

App Download, Installation & Troubleshooting

Betting Guide

How to Place Bets and Understand Odds

Security

Password, Two-Factor Authentication & Account Security

Direct Support

Get help via live chat, email, and phone

Account Registration & Verification

Opening an account at Tbaazi takes just a few minutes. Follow the steps below to get started easily.

1

Go to the registration page

Click the "Register" button at the top. A form will appear asking for your name, mobile number, and password.

2

Verify OTP

A 6-digit OTP will be sent to your mobile. Enter it within 3 minutes to complete verification.

3

Complete Your Profile

Add your date of birth and preferred payment method. Your national ID may be required for KYC verification.

4

Deposit & Play

Start with a deposit of just ৳200. Get a 100% bonus on your first deposit.

💡 Tips: If you don't receive an OTP, wait 2 minutes and click "Resend". If the issue continues, let us know via live chat.

Deposit Methods & Instructions

Easy and secure ways to deposit at Tbaazi

bKash Nagad Rocket Bank Transfer Debit Card Crypto

How to Deposit via bKash

Log in to your Tbaazi account.
Go to "Deposit" and select "bKash".
Enter the amount (minimum ৳200) and tap "Confirm".
Send the payment to the Tbaazi bKash number shown on screen.
Share the reference number with support, or it will be verified automatically.
Funds are typically credited to your account within 1–5 minutes.

⚠️ Warning: Only send money to Tbaazi's official payment numbers. We are not responsible for any funds sent to other numbers.

How to Withdraw

Log in to your account and go to the "Withdrawal" menu.
Select your preferred payment method and enter the amount (minimum ৳500).
Confirm your mobile number or bank account number.
Tap "Send Request".
BKash/Nagad transfers arrive in 5–15 minutes; bank transfers take 3–24 hours.
Check "Transaction History" to track your withdrawal.

💡 Tips: Complete KYC verification before your first withdrawal. This will speed up all future payments.

Everything You Need to Know About Bonuses & Promotions

Tbaazi offers a variety of bonuses and promotions. Using them wisely can significantly increase your chances of winning.

Welcome Bonus

Get a 100% bonus on your first deposit, up to ৳20,000. Deposit a minimum of ৳500 to qualify.

Weekly Cashback

Every Monday, you receive 5%–20% cashback on the previous week's bets. The higher your VIP tier, the more cashback you earn.

Referral Bonus

Earn a ৳500 bonus for every successful referral. As soon as your friends make their first deposit, the amount is credited to your account.

Free Spins & Free Bets

Regular players receive free spins daily and free bets during special events.

Account Security & Password Protection

Tbaazi makes your account security its top priority. Follow the tips below to keep your account safe at all times.

Strong Password

Use at least 8 characters, including uppercase and lowercase letters, numbers, and special characters.

Two-Factor Authentication

Keep SMS OTP enabled. A code will be sent to your mobile every time you log in.

Keep Your Password Private

No Tbaazi staff member will ever ask for your password. If anyone does, report it immediately.

Avoid Public WiFi

Avoid logging in or making payments on public networks. Use your own mobile data instead.

Help Center — Frequently Asked Questions

Quick answers to the most frequently asked questions

Deposits are usually credited within 1–5 minutes. If more than 15 minutes have passed, contact us via live chat with your payment screenshot or transaction ID. Our team will verify and resolve it right away. In most cases, this is caused by a delay on the bank or mobile banking server — no need to worry, your money is safe.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number and submit the OTP. Then set a new password. The whole process takes under 2 minutes. If your mobile number has changed, contact our support team — your identity will be verified and the number updated.

The Tbaazi Android app runs on Android 6.0 and above. The iOS app supports iPhone 11 and later. At just 15MB, it installs easily even on older or low-storage devices. If you can't find it on Google Play, download the APK directly from our website.

Yes, most bonuses come with wagering requirements. Typically, you need to wager 10–20 times the bonus amount before making a withdrawal. For example, if a ৳1,000 bonus has a 10x requirement, you'll need to place a total of ৳10,000 in bets. Requirements vary by bonus — make sure to read the terms carefully before claiming any offer.

Yes, you can log in to Tbaazi from any device — mobile, tablet, or computer. For security, it's best to keep only one active session at a time. Logging in from a new device may require OTP verification. Opening multiple accounts under the same identity is strictly prohibited.

Live betting, or in-play betting, means placing bets while a match is in progress. On Tbaazi, odds update in real time even after the match has started — changing with every ball or goal. You'll receive instant confirmation once a bet is placed. Betting during a live stream gives you the best advantage.

Mobile App Support

If you're having any trouble with the Tbaazi mobile app, try the steps below. Most issues are resolved with these simple fixes.

If the App Won't Load

Close the app and reopen it. Check your internet connection. If the problem persists, uninstall the app and download it again.

Live Stream Not Playing

Set the video quality to "Auto" or "Low". Use WiFi instead of mobile data. Clear your browser cache.

Not Receiving Notifications

Check that notification permissions for the Tbaazi app are enabled in your phone's settings. Also review your notification preferences within the app.

Can't Log In

Make sure your password is correct and Caps Lock is off. If you miss the OTP window, simply try again.

Contact Support Directly

Our Bangla-speaking team is always here for you

Live Chat

For the fastest help, use live chat. Average response time is just 3–5 minutes. Feel free to chat in Bangla.

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Start Chat

Email Support

For complex issues or to send documents, reach us by email. We typically respond within 2–6 hours.

[email protected]

Email Us

Telegram Support

Join Tbaazi's official Telegram channel. Get live updates, the latest offers, and support all in one place.

24/7 Active Channels

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Join Tbaazi Now

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Tbaazi Help Center — Find answers to all your questions, right here